MSC China collects and processes certain Personal Information from you and your mobile device. For the purposes of this Privacy Policy, "Personal Information" means all kinds of information recorded electronically or otherwise in relation to identified or identifiable natural persons. It does not include Personal Information or aggregate information after anonymous processing.

On our mobile app, or through the use of mymsc.msccargo.cn portal, the Personal Information collected will depend on which of our services you utilize.

• First Name
• Last Name
• Company Name
• Street
• City
• Country
• State/Region
• Phone
• Postal Code
• MSC Agency
• Tax ID
• Additional Comments

• eBooking container services (Select port/ram/Barge/Door; Saling Schedule; Expected Time of Departure; Estimated Time of Arrival).
• Tracking services (MSC Agency; Bills of Lading Number; Container Number; Booking Number)
• Schedules of port (Port of load; Port of discharge; Expected Time of Departure; Weeks out)
• Booking history when you use myMSC for the container shipments services.
• VGM Solas (Verified Gross Mass). MSC recommend that shippers keep a record of VGM's for requests by authorities.
• The date, time, transaction details and location data for geolocation restrictions and preference version.
• Users' correspondence, communications and connections with our staff.
• Any information which is provided to us by you or on your behalf.

Like many other websites, MSC China and its service providers (e.g. Baidu) use cookies to collect information about visitors’ use of the Website.  Our website uses cookies to distinguish you from other users of our website.
Cookies are small text files assigned to your browser to collect internet log on and visitor tracking information (including IP address, browsing history, and geolocation data, where and as allowed by applicable law).
The information is used to track visitor use of the Website to compile statistical reports on Website activity. This helps us to provide you with a positive experience when you browse our website and also allows us to improve our website. We also may use cookies to provide you with information on products or services that may be of interest to you, where and as allowed by law. You may delete cookie files from the device you use to access our website at any time by clicking on the Privacy or History tab typically found on the Settings or Options menu in your internet browser. Please note that in a few cases some of our website features may not function if you remove the cookies from your browser. For detailed information on the cookies, we use and the purposes we use them for, you may consult our Cookie Policy.

We collect, obtain, and process your Personal Information for following business purposes:

It is necessary to process your Personal Information to enter into and perform our services and provide the corresponding solutions services or support ("myMSC Services").

myMSC provides a wide variety of container shipping services to its clients, like the following ones:

• eBooking container services
• Tracking services
• Schedules of port
• Booking office location
• Request for tariff rates
• Instant Quote
• Shipping instructions
• Free time
• Templates
• Schedule
• Solas VGM
• Receive notification and announcements
• Support and contact
• Review the apps performance to guarantee a smooth running of myMSC Services
• Send communications via email and phone (prior consent)

IMPORTANT You may need to provide us with your Personal Information as it is necessary in the Sign In Form to register in myMSC Services. In the event that you do not wish to provide us with your Personal Information for the above purposes, you may not be able to access myMSC Services.

• To provide, improve, test and monitor the effectiveness of the myMSC app;
• To monitor metrics such as total number of visitors, traffic data and demographic patterns and other statistics provided from PlayStore and AppStore;
• To ensure the content on the app is presented in the most effective manner for you and to enhance your use of the myMSC Services;
• To prevent or investigate fraud or other unlawful activities, detect security incidents;
• To protect the security and integrity of the website.

• To better analyze our services offering through online surveys.
• To process the reviews and punctuation published by the users to measure the level of satisfaction;
• To process and communicate with you if you choose to cancel your myMSC account, and/or request we provide you with a report on the data held about you;
• To process your requests and inquiries;
• To notify you about any changes to our websites or services;
• To send you communications including news, updates, and promotions;
• To confirm your identity.

IMPORTANT Before we process your Personal Information to pursue for the above purposes, we will determine if such processing is necessary, and we carefully consider the impact of our processing activities on your fundamental rights and freedoms. On balance, we have determined that such processing is necessary for performing the above purposes and that the processing which we conduct does not adversely impact on these rights and freedoms.

It is necessary to process your Personal Information in order to comply with legal obligations to which we are subject. We obtain, collect and process your Personal Information in order to comply with the following legal obligations:

• a) To comply with Personal Information Protection Law of the People’s Republic of China; and
• b) To comply with other applicable laws and regulations.

a) Play Store

All developers that have an app published on Google Play must complete the Data safety form, including apps on internal, closed, open, or production testing tracks.

Even developers with apps that do not collect any user data are required to complete this form and provide a link to their privacy policy. In this case, the completed form and privacy policy can indicate that no user data is collected or shared.

All developers in PlayStore must how they collect and handle user data for the apps they publish on Google Play, and provide details about how they protect this data through security practices like encryption.

On myMSC Content Page in Play Store, we provide this information on the new Data safety section (Policy > App content). The information you provide will be reviewed by Google as part of the app review process. It will be shown on your store listing to help Google Play users understand how you collect and share data before they download your app.

b) App Store

On the App Store, mymsc app come from us as identified developers who have agreed to follow Apple guidelines, and are securely distributed to users with cryptographic guarantees against modification. Mymsc app and each update is reviewed to evaluate whether it meets requirements for privacy, security, and safety. This process, which is being constantly improved, is designed to protect users by keeping malware, cybercriminals, and scammers out of the App Store.

Persons that don't have a legally age recognized as adults, are not permitted to open a MSC Account and operate any of the functionalities that the app can provide. We ask that persons under that legal range do not submit any personal information to us or use our services. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental’s or guardian’s consent, we take steps to remove that Personal Information from our servers.

A "vulnerable person" means a natural person who has the capacity to make his or her own decisions but who, because of individual circumstances, may require assistance to do so (for example, visually impaired); and/or has limited capacity to make his or her own decisions and who requires assistance to do so (for example, persons with intellectual disabilities or mental health difficulties).

Vulnerable Persons should us at support@msc.com before registering for an account with us or have their guardian or attorney contact us.

You have the following rights in Personal Information processing activities:

• Right to know
• Right to make decision
• Right of access
• Right to review and copy
• Right to correction
• Right to erasure
• Right of Personal Information portability
• Right to restriction or refusal of processing
• Right to object
• Withdrawal of consent
• Ask for an explanation of Personal Information processing rules
• Deactivate account (Remember that once you delete your profile, you won't be able to get it back. You'll lose all the data and content in that account, like messages, record services, Booking history…)

If you want to exercise the above rights, please fill out the Personal Data Request Form ( Personal Data Request), or please contact us in the following ways:

Mediterranean Shipping Company (Shanghai) Limited Data Protection Team or Data Protection Coordinator E-mail Address: CN177-data.protection@msc.com

If you contact us about any of the above rights, unless otherwise stipulated by laws and regulations, we will reply within 15 working days. If we need more time to process your request, we will notify you 15 days in advance.

1. categories of Personal Information collected about you within the past 12 months, as well as the related purposes for collection and the sources of the Personal Information;
2. specific pieces of Personal Information about you collected within the past 12 months; and
3. categories of Personal Information about you disclosed for a business purpose within the past 12 months.

You may make a verifiable consumer request for access or data portability from us twice within a 12-month period, free of charge.

• Right to Request Deletion of Personal Information

  California residents may have the right to request that a business that collects Personal Information about you delete that Personal Information, unless an exception in the CCPA applies. If MSC Group cannot grant your deletion request, we will specify the basis for denial.

• Right to Opt-Out of Sale of Personal Information

  As noted above, we will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.

• Right to Non-Discrimination

  MSC Group will not discriminate against you for exercising any of your rights under the CCPA.

• How to Exercise Your Rights

  If you have the rights described above, you may exercise those rights by submitting a verifiable consumer request to us by filling out this form or by contacting us by phone +1 212 764 4800. Only you or an authorized agent (as described below) may make a verifiable consumer request related to your Personal Information.

• How to Authorize an Agent

  An authorized agent may submit a request on your behalf, but only if the authorized agent also submits your written permission and a copy of the agent’s registration with the California Secretary of State.

• How We Verify Your Request

  To respond to your request under the CCPA we must verify your identity or the authority of your authorized agent to make the request. Making a verifiable consumer request does not require you to create an account with us.

  To allow us to verify your consumer request, please include the following information: name, address, phone number and email address. We will verify your consumer request by comparing the information you provide, with information already in our possession, and taking additional steps to minimize the risk of fraud, including asking for your identification document.

  If you make contact with us in regards to any of the rights outlined above, we will respond within 30 days. If we require additional time to process your request, we will notify you within these first 30 days.

When you use the Website, we collect, store, use and otherwise process your Personal Information as described in this Privacy Policy.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We rely on a number of legal grounds to process your Personal Information, including where:

1. necessary for our legitimate interests in providing and improving the Website including offering you content and advertising that may be of interest to you;
2. necessary for our legitimate interest in keeping our website safe and secure;
3. necessary for the legitimate interests of our service providers and partners;
4. necessary to perform our contractual obligations in the MSC Group Terms & Conditions;
5. you have consented to the processing of your Personal Information, which you can revoke at any time (however a revocation does not affect the lawfulness of the processing of your Personal Information that occurred prior to the date of revocation);
6. necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and
7. necessary to protect your vital interests, or those of others.

TRANSFER OF PERSONAL INFORMATION TO OUTSIDE OF THE EEA

Any transfer of your Personal Information to an area outside of the EEA considered a non-adequate jurisdiction will only be made where appropriate safeguards have been put in place.

UE RESIDENTS USER RIGHTS

1. UE residents have the right to: Access the Personal Information we have about you;
2. Have your Personal Information provided to you in a structured, commonly used and machine-readable format;
3. Have your Personal Information corrected, restricted or deleted;
4. Under certain circumstances, you can object to the processing of your Personal Information, and we will discontinue such processing unless we have compelling legitimate grounds to continue;
5. Withdraw the consent you previously provided (a withdrawal does not affect the lawfulness of the processing that occurred prior to the date of withdrawal); or
6. Lodge a complaint with your local supervisory authority.

If you wish to inquire as to whether we maintain any Personal Information about you, and you wish to exercise any of the rights that are available to you with respect to such Personal Information, please contact us by filling the Personal Data Request Form available here: Personal Data Request. In all cases we shall endeavour to respond to your request within 30 days. If we require more time to process your request, we shall inform you.

To allow us to verify your request, please include the following information: name, address, phone number, email address and a piece of identification.

Privacy policy last updated in December 2024.